You're seeing an indication of a service that is starting or stopping before the crash occurred.The error message indicates that a specific driver is causing the problem.The exact requirement varies, but we recommend 10-15 percent free disk space.Ĭontact the respective hardware or software vendor to update the drivers and applications in the following scenarios: Make sure that there's sufficient free space on the hard disk. Run Microsoft Safety Scanner or any other virus detection program that includes checks of the MBR for infections. Run any relevant hardware and memory tests.

Make sure that the BIOS and firmware are up-to-date. To verify the update status, refer to the appropriate update history for your system. Make sure that you install the latest Windows updates, cumulative updates, and rollup updates. Search online for the specific stop error codes to see whether there are any known issues, resolutions, or workarounds for the problem. Review the stop error code that you find in the event logs.

To troubleshoot stop error messages, follow these general steps: While a user-mode process (such as Notepad or Slack) may trigger a stop error, it's usually exposing the underlying issue in a driver, hardware, or operating system. The root cause of stop errors is rarely a user-mode process. 15% have unknown causes, because the memory is too corrupted to analyze.70% are caused by third-party driver code.Our analysis of the root causes of crashes indicates that: There's no simple explanation for the cause of stop errors. On preview releases of Windows, the screen color can be green, leading to the green screen of death (GSOD). It is also commonly referred to as a system crash, a kernel error, a blue screen, a blue screen of death (BSOD), or a stop error. When the machine stops in order to prevent the operating system from moving forward in these conditions, it is called a bug check (or bugcheck). Examples include something failing that could compromise security or lead to corruption of the operating system (OS) and/or user data. When Windows encounters a condition that compromises safe system operation, the system stops. If you're not a support agent or IT professional, you'll find more helpful information about stop error ('blue screen') messages in Troubleshoot blue screen errors.Īpplies to: Supported versions of Windows Server and Windows Client What causes stop errors?

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